Contact Us

This is the page to use if you want to reach the editorial team at Online Casino Sites — to correct something we've published, ask how a free spins offer actually works, or tell us a casino's terms have changed since we last checked them. Write to us through the contact form on this page and your message reaches the research desk, not a call center.

One thing to settle before you type: we are an independent comparison and review publisher, not a casino. We don't hold player accounts, we can't see your balance, we can't release a withdrawal and we can't award a bonus. If your question is about money sitting in an account somewhere, the operator's own support team is the only party that can act on it — and further down this page we explain how to escalate if they don't.

What our editors can help with

• Corrections and outdated terms. If a welcome offer, wagering requirement, bonus expiry date or cashout limit we've published no longer matches the operator's terms page, tell us which casino and which detail. This is the single most useful message we receive.
• Questions about how offers work. Free spins winnings caps, maximum bonus bets, playthrough math, no-deposit bonus restrictions, minimum deposits — we'll explain the mechanics in plain terms.
• Payment and withdrawal questions in general. How ACH differs from a debit card deposit, why KYC and identity verification hold up a first payout, what source-of-funds checks involve, why PayPal availability varies.
• State availability and licensing. Which regulator oversees online casino gambling where you live, and what it means that legal availability is decided state by state rather than federally.
• Feedback on our research. Tell us a review reads like advertising and we'll go back to it.
• Commercial and partnership enquiries. Route these through the same form and mark them clearly; they are handled separately from editorial.

What we can't do

• Open, close, unlock or verify a casino account.
• Process a deposit, release a withdrawal, or overturn a confiscated bonus.
• Intervene in a withdrawal dispute as an arbitrator — we have no authority over any operator.
• Offer legal, tax or financial advice, or tell you whether a specific site is licensed to serve you in your state. Check the regulator's own licensee list for that.
• Provide gambling tips, systems or predictions. Nobody can, and anyone selling them is selling you something.

How to write a message we can actually act on

1. Name the casino exactly as it appears on our page — several operators use similar branding.
2. Say which page you were reading and which detail is wrong or unclear.
3. Quote the operator's current wording if you have it, and the date you saw it.
4. Tell us your state if the question involves availability or payment methods, because both vary.
5. Leave out account numbers, card details, passwords and copies of ID. We never need them, and you shouldn't send them to a publisher.

We aim to reply to editorial queries in the order they arrive. Corrections are prioritized, because a stale wagering requirement on our site can cost a reader real money. We don't publish guaranteed response windows we can't stand behind.

Where to take a complaint about a casino

Contact the operator first, in writing, through its own complaints procedure — almost every licensed site publishes one in its terms. Keep the ticket reference. If the operator doesn't resolve it within the period stated in its terms, escalate to the regulator that licenses it in your state; state gaming commissions and control boards handle player complaints directly and can compel a licensee to respond. If the site is a sweepstakes or social casino rather than a state-licensed real-money operator, the escalation route is different, and consumer protection rather than gaming regulation usually applies.

If gambling itself has stopped being entertainment, the National Council on Problem Gambling runs the 1-800-GAMBLER helpline, available 24 hours a day across the US. Self-exclusion, deposit and loss limits and blocking software are covered on our responsible gambling page, along with what each one actually stops and what it doesn't.

Why we mention commercial relationships here

Online Casino Sites earns money through affiliate links. If you follow a link from one of our tables and open an account, the operator may pay us a commission. That's how the research is funded, and it's why we say so before you reach any commercial content rather than after. What commission does not do is decide position. Ratings come from a fixed set of criteria applied the same way to every brand, and an operator with poor bonus terms scores poorly whether it pays us or not. Our full commercial terms sit on the terms and conditions page, and you can read more about who writes here on the about us page.

The offers readers ask about most

Free spins and deposit-match bonuses generate more contact-form traffic than everything else combined, usually because the headline number and the real value are two different things. Here are the ones we're asked about most often, with the condition that actually matters beside each.

Ratings above are our editors' scores, not customer review averages, and offers change without notice. Always read the operator's current terms before depositing.

Raging Bull — the free spins question we get most

It tops our list, so it draws the most email. The advertised 410% up to $10,000 plus 50 free spins is a large headline, and the questions that follow it are always the same: do the spins carry their own playthrough, is there a maximum bonus bet while the balance is active, and is there a ceiling on what the spins can pay out? Those three conditions decide whether a big percentage is worth anything. Our assessment is that the offer suits players who understand rollover math and intend to play slots at modest stakes over several sessions. The limitation is plain — the higher the match percentage, the tighter the accompanying restrictions tend to be, and a 410% bonus is not money you can withdraw on request.

Magician Bet — why "no wagering" still has conditions

The 101% No Wagering offer is the one readers assume has no strings, and that assumption is where the messages start. No wagering means winnings from the bonus aren't subject to playthrough, which is genuinely unusual and genuinely valuable. It does not mean no rules. Minimum deposit, expiry date, eligible games and maximum stake while bonus funds are live all still apply, and the match cap is what limits the real value. The drawback is scale: a no-wagering bonus is almost always smaller than a wagering-heavy one, so players chasing a large balance will find it modest.

Slots of Vegas — spins tied to a single title

We include it because the 375% bonus plus 50 free spins on Cash Chaser is specific rather than vague, and specificity helps readers check the terms. Spins locked to one named slot mean the RTP and volatility of that single game decide your experience — you can't move the spins to a title you prefer. That's the limitation, and it matters more than most players expect. If you dislike the game, the spins are worth less to you than the number suggests.

Money questions we answer before you contact us

Most payment queries have the same shape, so here is the short version. Deposits at US-facing casinos typically run through debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfers, wire transfers, e-wallets and prepaid cards, with crypto available at some brands and not others. PayPal availability is not universal and depends on both the operator and your state. Deposits are usually instant; withdrawals are not, because the first payout triggers identity verification.

Expect a minimum deposit set by the casino, a separate minimum withdrawal amount, and withdrawal limits stated per transaction, per day or per month. Some methods carry fees, most don't at the casino end, though your bank may treat a gambling transaction as a cash advance. Withdrawal times depend on the internal review queue as much as the payment rail. None of these figures are fixed industry-wide — check the cashier page of the specific site, on the day, because they change.

Beyond the casino floor

Several operators on our list run more than online casino games. BetUS pairs its casino with sports betting, and its welcome offer reflects that split — the casino and sportsbook portions usually carry separate rollover. Bets.FM operates in crypto denominations alongside conventional play. Zumba Cards and Amazon Jackpots run on a sweepstakes coin model rather than direct cash wagering, which changes how deposits, redemptions and eligibility work entirely. Card Crush leans on card-based reward mechanics rather than standard slot bonuses. If you're contacting us about one of these, say which product line you mean, because the rules genuinely differ between them.

Who may contact us and who may play

Anyone can email the editorial desk. Playing is different. Real-money online casino gambling in the US is regulated state by state, not federally, and you must be at least 21 in most regulated markets — in a few, 18 — and physically located in a state that permits it, with geolocation software confirming that at login. Accepting US customers is not the same as being authorized to serve them, and we don't treat the two as interchangeable. Sweepstakes and social casino sites operate under a different legal framework again and are available in more states, but the redemption rules are not the same as cash withdrawals. Before you register anywhere, confirm the operator appears on your state regulator's licensee list. And no casino, however well reviewed, is completely safe — licensing sets a standard, it doesn't remove risk.

Before you send

If your question is about your own account balance, contact the casino. If it's about a term we've published, our accuracy, or how an offer works, send it here — that's what the form is for. Reader corrections are the main reason this site stays current, and the last full review of the offers above was completed on Sep 25, 2026.